Privacy Policy

Last Updated: March 2025

Our contact details:
Hotelios Consulting
33 Mollett Drive, Ironbridge, Shropshire, TF8 7BH
matthew@hoteliosconsulting.co.uk

The types of personal information we collect:

We currently collect and process the following information:

• Personal identifiers (for example, your name and contact details, including your postal address,
billing address, email address, telephone or mobile number);
• Technical information (for example, IP address location, cookies, device data via our website);
and
• Information related to your query.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following
reasons:
• To create an account or profile with us;
• Submitting comments, reviews or others user-generated content;
• Connecting or interacting with us through social networks (e.g. Facebook, Instagram or Twitter);
or
• Requesting customer or technical support

We use the information that you have given us in order to
• Provide you with products and services
• Respond to your questions, complaints or reviews of our products or services;
• Send you communications about product information, adverts, promotions,
electronic newsletters or other offers tailored to you;
• Track the effectiveness of our ad campaigns
• Comply with laws and regulations;

We may share this information with companies that are unconnected us where sharing is necessary to
fulfil your requests or provide products and services to you.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing
this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting matthew@hoteliosconsulting.co.uk
(b) We have a contractual obligation. / (c) We have a legal obligation. /(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.
• We keep Personal identifiers (for example, your name and contact details, including your postal
address, billing address, email address, telephone or mobile number) for as long as strictly
necessary and in any event no longer than seven years from our last interaction with you;
• Government identification for as long as strictly necessary;
• Technical information for up to seven years from our last interaction with you. and
• Information related to your hotel stay for up to seven years from our last interaction with you.
We will then dispose of your information by permanently deleting it from our systems.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is
inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain
circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your
personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal
information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you
gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one
month to respond to you.
Please contact us at matthew@hoteliosconsulting.co.uk if you wish to make a request

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
matthew@hoteliosconsulting.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk